the latest copy
ProCo may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.
What we collect
We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services.
- We may give anonymous usage statistics to other organisations, but these will not include information about domain names or IP addresses
- We will retain your personal information only for as long as necessary to fulfil the purposes for which the information was collected. Once the information is no longer required to fulfil these purposes, it will either be destroyed, erased or made anonymous.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are fully committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place, in line with our ISO 27001 certification, suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise. We will never sell your personal data to any organisations.
In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.
Cookies are text files containing small amounts of information which are downloaded to your device when you visit our websites. Cookies are useful because they allow us to recognise your device or respond to you as an individual. They also allow us to tailor our operations to your needs by gathering and remembering information about your preferences.
Cookies help us provide you with a better website and enhanced functionality. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us
There are 3 categories of cookies that we use and one that we don’t.
Cookies we use
Category 1 – Strictly necessary cookies PHPSESSID
These cookies are essential in order to enable you to move around our website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like shopping baskets and secure logins cannot be provided.
Category 2 – Performance cookies _utma _utmb _utmc _utmz
These cookies collect information about how you use our websites, for instance which pages you go to most frequently, and if you get error messages from web pages. These cookies don’t collect personal information that identifies you as a visitor. All information that these cookies collect is aggregated and therefore anonymous. It is only used to improve how our websites work.
Category 3 – Functionality Cookies PHPSESSID
These cookies allow us to remember choices you make and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to parts of our websites that you can customise. These cookies cannot track your browsing activity on other websites.
Cookies we don’t use
Category 4 – Targeting / advertising cookies NOT USED
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.
You can choose to accept or decline cookies by amending your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for our own direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we are required to do so by law.
We will never use your personal information to send you promotional information about third parties.
You may request a copy of the personal information which we hold about you under the EU General Data Protection Regulation 2016 and the UK Data Protection Act 2018. If you would like a copy of the information held about you please read our Data Subject Access Request Policy and either download and complete this request form, or write to us to request the form at: Data Protection Officer, ProCo, Parkway Close, Parkway Industrial Estate, Sheffield S9 4WJ, or email us at email@example.com. You will need to provide two forms of identification, one with your address and one with photo identification. If you believe that any information we are holding on you is incorrect or incomplete, please write to, or email us, as soon as possible at the above address. We will promptly correct any information found to be incorrect. We will also delete your information on your request.