Doug Lipp was also an inspiration, especially as he shared some insight into how to create magic within an organisation, which is something that ProCo is about. We pride ourselves in creating magic for our customers, and this can only come from our staff, it’s part of our culture and key message. But just like any relationship, it’s important to know how to keep that magic alive, so listening to what Lipp had to say was very rewarding. Lipp is the former head of the Disney University Corporate Headquarters training department so when it comes to creating magic, he knows what he’s talking about. Lipp shared his knowledge and experience in leadership and training and discussed how to create a ‘culture of significance’ within an organisation that leads to engaged and loyal staff that always deliver.
And this is what creates the magic. Lipp says “Having a culture of significance starts at the top of an organisation … it starts with owners and leaders that care about their employees at a technical level so they provide training and opportunities for them, but also care about their staff on a personal level.” This is something we understand at ProCo and try to instil as part of our culture through our ‘You Matter’ programme. The You Matter programme is how we communicate with our staff, listen to what they have to say, and praise and reward them. We’re in the process of relaunching our programme to our staff so it was great to gain some insight from Doug Lipp who is a leading authority in this area. And nobody can deny that Disney is the best of the best when it comes to creating magic.
Watch the video of Dscoop Phoenix Imagine highlights below:
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